Our evening commenced with one of our members, an emeritus professor, recounting his stressful day when he had lost his four-year-old grandchild whilst collecting his seven-year-old sibling from school. Fortunately, the “lollipop lady” had found him but our professor had been quite traumatised. Severely rebuked by his wife, he wished to talk. So we listened sympathetically and after a respectable time moved on to the evening’s main activity.
The proposer had chosen this book to give us some light summer reading. It had been recommended by a friend, as an amusing, short and easy holiday read.
He didn’t know too much about the author, as he hadn’t found too much about him “on line”. However the book tells us that he had been brought up in Wigtown, the son of a farmer, had been sent way to public school. (Interestingly, four of our last five authors have strong Scottish connections.) Bythell remembered the bookshop opening in the 1980’s when he was 18 and thinking it wouldn’t survive a year. After attending Trinity College and leaving without his intended degree in law, he bummed about for a while, returning to Wigtown in 2001, aged 31, with no definite plans. He happened to visit the shop looking for a copy of Three Fevers. He confessed to the owner that he was struggling to find a job he enjoyed. The owner, who was keen to retire, persuaded Shaun to purchase it for £150,000. He regrets not reading George Orwell’s Bookshop Memories, which dispels the myth that selling second hand books is not the idyll many people think. Orwell’s comments “many of the people who came to us were of the kind who would be a nuisance anywhere but have special opportunities in a bookshop.”
Wigtown, during the author’s childhood, had been a thriving county town with imposing County Buildings and a population of under a thousand folk, despite being isolated in the rural peninsula of the Machars, in southwest Scotland. A creamery and a whisky distillery had sustained the economy. With their closure around 1990, the economy of the town suffered greatly. However, in recent years, Wigtown had reinvented itself, with the establishment of a community of bookshops, small businesses, the reopening of the distillery and a successful book festival. It is now known as Scotland’s official Booktown. The Bookshop, the subject of the diaries, had grown to be the largest second hand bookshop in Scotland with 100,000 books spread over a mile of shelving. A few of the group had visited Wigtown, the book festival and the writer’s premises. One, having read the book, was keen to visit.
Those who worked in the shop commented that customer interactions produced ample material for a book. He started jotting down incidents as they happened and so his aide memoire became a diary.
The author provides an insight into the trials and tribulations of the second hand bookselling business. From his idiosyncratic Jehovah’s Witness assistant, Nicky, to a huge cast of eccentric customers, his buying trips to old houses and his insight into the workings of Amazon, the book is full of interest and amusement.
We all enjoyed his facetious, sarcastic and almost downright rude descriptions of staff and customers. The book, although in diary format, was easy to dip in and out of. It didn’t have a continuous narrative, like Arthur Gould Lee’s diary “No Parachute: A Fighter Pilot in World War I” we had recently read.
The author’s rudeness worked both ways with him giving as much as he received. He didn’t suffer fools gladly. Some of our group felt that his discourtesy compared favourably with the late proprietor of a renowned hostelry in the south of Edinburgh. Others observed that he seemed less offensive about identifiable Wigtown locals than he was to anonymous visitors. Perhaps he didn’t wish to offend too many residents.
He ranked his customers accordingly.
- The dream customer is the collector who buys £200 worth of illustrated poetry books.
- A good customer is someone who buys even a single book without attempting to haggle the price down.
- A bad customer doesn’t buy anything.
- And a really bad customer gets their laptop out and shamelessly checks the bookshop’s prices against those listed on Amazon.
- Then there are the customers who aren’t really customers – those waiting for the chemist up the road to fill their prescription, or for the garage to finish their car’s MOT.
The book is packed with amusing anecdotes, fascinating characters and insights into the second hand book business. The proposer’s friend who runs a second-hand furniture and book business in Kingussie knows many of the regular customers and they are real!
His Jehovah’s Witness assistant, Nicky, with a penchant for wearing home-stitched tabards or a black ski-suit, arriving late, stealing food from skips, sloppily eating her breakfast whilst driving her car, misfiling books and creating a mess in the shop, came in for a lot of stick. Despite this, he was totally reliant on her so that he could go off fishing, swimming and buying books. She was also of “value beyond measure” with her amusing remarks. When a customer asked if they had a “rest room” she replied “there’s a comfy seat by the fire if you need a rest”.
Some of the regular characters are Bum Bag Dave who carries at least two bum bags and various beeping electronic devices. Smelly Kelly who reeks of Brut 33 and relentlessly woos Nicky, Sandy, a pagan and the most tattooed man in Scotland who makes walking sticks for sale in the shop, and Mr Deacon, who doesn’t wear his well cut clothes well. “It appears as though someone has loaded his clothes into a cannon and fired them at him, and however they have landed upon him they have stuck”. Mrs Philips starts her phone calls with “ I am ninety three years old and blind, you know.” And of course we have the cats, his own black cat, “Captain” and a stray cat which was an unwelcome visitor and subsequently “had had his balls chopped off” by the Cats Protection League, much to his owners displeasure.
We enjoyed his brutally honest job reference he wrote for a former employee, Sara, following her discourteous request. This inevitably led the group to discuss the value of written references. References seem to be written differently depending on their country of origin, some being pretty bland whilst others are pretty frank. Telephone discussions seem more truthful.
One member questioned his annoyance at customers haggling. But “he’s in the haggling business”. Others were amazed by the amount of travelling he did.
One of our email contributors had thoroughly enjoyed the book and its different format. The portrayal of all the weird and wonderful characters he is surrounded by, both staff and customers, was most amusing and kept the book ticking along. The constant fight with online giants, particularly Amazon, gave the book bite and a bit of anger and it was good to see him kicking back. Witness “The best thing that could happen to Kindle”. Interestingly, of the six members attending this evening, only three had read a hard copy of the book. Two had read it on Kindle and one had listened to it on Audible. No one had shot their Kindle!
One member had considered opening a second hand bookshop but hadn’t taken it any further. He had also bought a book at a local Church of Scotland jumble sale “The Story of O” which he later discovered was all about sexual bondage. He was intrigued about the reading material of the congregation but felt his purchase had been excellent value at 10p! Others were less enthusiastic about running a second hand bookshop. Another found that some books could give off an unpleasant odour that he didn’t fancy. And yet another argued that he preferred books for their reading content and not their presentation or value. He didn’t see the point of having a first edition or a signed copy.
There was discussion of the author’s concern about his shop’s rating on social media. How accurate was it? One member had been a regular reviewer on TripAdvisor but had become sceptical of its value and had stopped contributing. He however felt that household equipment was now much more reliable thanks to customer feedback and consumer pressure. Another was concerned about the dominance of Amazon and had stopped using them, preferring to support local businesses. Another felt that time was our most valuable resource and Amazon allowed him speedy searching and purchasing.
Discussion moved onto the success of book festivals, the tourist invasion of Edinburgh, the proposal to have a tourist tax and even the shocking suggestion that Scottish football might move from Hampden to Murrayfield.
As our discussions drew to a close, our emeritus professor, still reeling from his earlier trauma, mentioned that on the journey home from the state primary school, the seven year old saw a sign outside a large educational building saying “Private School”. What does this mean? The trauma of the day was too much for our professor “Things will become clearer when you get older…”
Time to depart after thanking the host for providing some delicious home made brownie cakes.